Source: Sun Yat-sen Memorial Hospital, The Fifth Affiliated Hospital
Written by: Sun Yat-sen Memorial Hospital, The Fifth Affiliated Hospital
Edited by: Wang Dongmei
On the afternoon of May 9, 2016, Sun Yat-sen Memorial Hospital hosted an advanced seminar on Best Practice of Hospital Management by inviting two experts from Mayo Clinic to share their experience on running the world’s top medical institute. Mr. Carl T. Rider, former Senior Administrator of Mayo Clinic, and Dr. Robert E. Safford, Honorary Director of Medicine at Mayo Clinic, attended the seminar and delivered speeches on Mayo Clinic’s management practice. The purpose of the seminar was to discuss how to improve public hospital’s management efficiency and service quality. More than 200 department chiefs at the hospital were attracted to the seminar.
The seminar was divided into two sections. The first section began with Dr. Safford presenting his report on “Mayo Clinic: The World’s First and Largest, and One of the Most Successful Not-For-Profit Group Practices of Medicine”. By introducing the development of Mayo Clinic, Dr. Safford illustrated the distinct management system of Mayo Clinic and unveiled the importance of Mayo culture as a key factor for persistent development for more than a century. Following was Mr. Rider’s speech on “Mayo Clinic Management: The Role of Administrator and Systems and Procedures”. He focused on Mayo’s position setting and requirements for administrative expertise. By demonstrating different cases, he introduced the Mayo Clinic’s leadership partnership model and career development for hospital administrators. In particular, he mentioned an consultant department known as Systems and Procedures, which functioned as an enhancer for hospital’s management efficiency.
Mr. Carl T. Rider delivering a speech at Sun Yat-sen Memorial Hospital
Dr. Robert E. Safford delivering a speech at Sun Yat-sen Memorial Hospital
The second section of the seminar was composed of two speeches titled “Lessons Learned as a Physician Leader: The Good, the Bad!” and “From Quality Improvement to High Reliability: The Journey of Two Organizations”, which were presented by Dr. Safford and Mr. Rider respectively. As former chair of the Department of Medicine, Dr. Safford told from his experience about how to find the right people to hire. He also explained the retention system in Mayo, and emphasized the importance of communication between clinicians and administrators. In Mr. Rider’s speech, he outlined the quality improvement tools and illustrated the principles and key points of high reliability, which was the guidance for high-quality medical institutes.
The seminar ends with active exchanges between the two Mayo experts and the hospital practitioners on how to apply the Mayo experience to the management of China’s public hospital. Overall, it provides great opportunity to learn from advanced experience and methods on promoting public medical reform and improving hospital administrative system in areas of hospital development strategy, medical quality and patient safety, information technology, talent pool construction, etc.
The fifth session of the Phoenix International Medical Forum at The Fifth Affiliated Hospital
On the afternoon of May 10, Mr. Carl T. Rider and Dr. Robert E. Safford were invited to deliver a speech at the fifth session of the Phoenix International Medical Forum held in SYSU’s Fifth Affiliated Hospital. The event attracted over 300 medical practitioners in Zhuhai.
Mr. Rider spoke on the management mode and culture of Mayo Clinic and introduced how Mayo is run, while Dr. Safford talked about the role of Mayo's professional administrators, as well as the internal system and operational procedures.
The Fifth Affiliated Hospital officially launched the Phoenix International Medical Forum this March, under the initiative of the hospital’s Office of Disciplinary Development and International Exchanges. Based on SYSU's motto of "Study Extensively; Enquire Accurately; Reflect Carefully; Discriminate Clearly; Practice Earnestly", the forum is aimed at forging a free environment for academic exchanges so as to promote communication and synergy between clinical medicine and other disciplines of the hospital and to inspire innovative ideas. It also tries to integrate talents of the hospital to form a large-scale interdisciplinary research team, paving the way for applications for major scientific projects.
Mayo Clinic is a worldwide leader in medical care. Mayo Clinic has ranked at or near the top of "Honor Roll" hospitals through the history of U.S. News and World Report's best-hospital rankings. It has eight No.1-ranking specialties in the nation, which are diabetes and endocrinology, gastroenterology and GI surgery, geriatrics, gynecology, nephrology, neurology & neurosurgery, pulmonology, and urology. Mayo is ranked No. 2 in three additional specialties — cardiology and heart surgery, ear, nose & throat, and orthopedics and No. 3 in cancer. Its high-efficient management and patient care practice have won global recognition, and enjoyed high regards from both its patients and peers.
